Privacy Policy

🔒 Introduction

Welcome to Agra Holidays ("we", "our", "us"), a travel services company based in Agra, Uttar Pradesh, India, operating through our website agraholidays.com.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data when you visit our website or use our services.

By using our website or contacting us via WhatsApp, phone or email, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

📂 Data We Collect

We collect information that you voluntarily provide to us when you fill a form, send a WhatsApp message, call us or email us. This may include:

Personal Information

• Full name
• Mobile number / WhatsApp number
• Email address (if provided)
• City or state of residence
• Travel preferences and destination choices
• Number of travellers and travel dates
• Budget range (if shared)
• Special requirements (dietary, medical, etc. if voluntarily shared)

Automatically Collected Information

• Browser type and version
• Pages visited on our website
• Time and date of visit
• IP address (anonymised)
• Referring website or source

⚙️ How We Use Your Data

We use your personal information solely for the purpose of providing and improving our travel services. Specifically, we use it to:

• Respond to your tour package or cab service enquiries
• Create and share personalised travel itineraries and quotations
• Confirm bookings and send travel-related updates
• Send promotional offers, travel tips or package updates (only if you have opted in)
• Improve our website and service quality
• Comply with legal obligations under applicable Indian law
• Resolve disputes or customer service issues

We will never use your data for purposes not mentioned above without your explicit prior consent.

💬 WhatsApp Communication

Agra Holidays uses WhatsApp Business as our primary communication channel. When you send us a WhatsApp message or submit a form on our website (which redirects to WhatsApp), the following applies:

• Your WhatsApp number and name become visible to our business account
• We use this solely to respond to your travel enquiries
• We may send you follow-up messages about your itinerary, booking confirmation or travel updates
• You can opt out of promotional messages at any time by sending "STOP" or requesting us to stop
• WhatsApp messages are governed by WhatsApp's own Privacy Policy in addition to ours

🤝 Data Sharing

We take your privacy very seriously. We do NOT sell, rent or trade your personal information to any third parties. We may share your data only in the following limited circumstances:

• Service Partners: Hotels, transport vendors and tour guides — only the information necessary to fulfil your booking (e.g., your name and travel dates)
• Legal Compliance: If required by law, court order or government authority under applicable Indian law
• Business Transfer: In case of a merger or acquisition, your data may be transferred with equivalent privacy protections in place

All our service partners are contractually bound to use your data only for the purpose of fulfilling your booking and to maintain confidentiality.

🍪 Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly (e.g., remembering your form inputs)
• Analytics Cookies: Google Analytics cookies that track anonymous website usage data to help us understand visitor behaviour
• Preference Cookies: To remember your language or display preferences

You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of our website. We do not use cookies for advertising or tracking you across other websites.

✅ Your Rights

Under applicable Indian privacy law and good practice, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can ask us to correct any inaccurate information
• Right to Deletion: You can request that we delete your personal data from our records
• Right to Opt-Out: You can opt out of any marketing communications at any time
• Right to Withdraw Consent: You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us via WhatsApp at +91 9411839440 or email us at info@agraholidays.com. We will respond within 30 days.

🛡️ Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure. These include:

• SSL encryption on our website (HTTPS)
• Restricted access — only authorised Agra Holidays team members can access your data
• Secure storage of enquiry records
• Regular review of our data handling practices

However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

👶 Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

📞 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact us through any of the following:

• WhatsApp: +91 9411839440
• Phone: +91 9411839440
• Email: info@agraholidays.com
• Address: 1st Floor, Rashmi Palace, CF-10, Sultanganj Crossing, Sultan Ganj, Ghatwasan, Kamla Nagar, Agra, Uttar Pradesh 282005
• Website: agraholidays.com

We are committed to resolving any privacy concerns promptly and fairly.